Apartamentos Hg Tenerife Sur - Los Cristianos (Tenerife)

as always, we were received very friendly at the reception and handing over of the keys was smooth and uncomplicated. the communication at the reception was friendly, pleasant and very good. friendly staff who make every effort to make the start of the holiday easy for the guests. great. in case of problems prompt and fast help. whole complex, spaciousness and furnishing of the rooms and balcony. nearly daily towels and bedding are changed and rooms cleaned by friendly staff. fair prices of the hotel's own minimarket. great, large, clean pool with more than enough sunbeds and an attentive lifeguard and a pool bar that lacked for nothing. great for children.

The rooms were not so perfectly clean at first, but sufficient, the dishes first had to be washed thoroughly. Which is what everyone does anyway. The area, especially the pool and the pool area should be repaired again. The umbrellas were old, stiff and far too little because at nine in the morning all good seats and all umbrellas are very often reserved or occupied by people who only appear late in the afternoon. Too bad. The room safe costs around € 34 for two weeks and WiFi is chargeable and somewhat expensive. Everything else perfect ..

very clean staff very helpfull and only 10 minute walk to beach pubs and restrunts

The appartments were value for money , clean and comfortable. The staff were very helpful especially as we had to stay an extra 9 nights because of the volcano!

Kind staff, nice location, nice swimming pool & quiet.

paid 15 euro to watch TV for the week

Good location close to restaurants and shops, short walk to the beach. Attractive pool area.

Great location, lovely and relaxing pool area. Close to shops, good Spanish restaurants. Staff at front desk were very helpful. Local bus to airport is just around the corner.

Really really clean and well maintained. Quiet and relaxed. Good restaurant. Just beside the bus station so convnenient for independent travel around the island.

Serviceand staff where very helpful.

The toilet seat was broken.

Nothing

The hotel needs a lot of refurbishing.Locks and taps were not working. The hotel room did not have very basic things that we had to worry about for just one night stay. Management should review the comfort and facilities provided in to the guests. We beleive that studios in the aprtment may not be worth staying. Can't say about the bigger apartments that hotel has.

Nice staff, clean and comfortable apartments

No Air Con and rooms not cleaned everyday

It was a cheap hotel that was located close to the beach in Los Cristianos (walking distance).

The hotel staff at the check-in could have been more friendly and helpful. They were short in their answers and a smile was too much to ask for. The TV wasn't free either, you had to rent it for 15 euros a week. This wasn't mentioned on the website.

Pool facilities excellent, location was also very good, staff very friendly especially the cleaning staff in the mornings, had a lovely stay.

Basic tv to be free would be nice, just to have something. A rubbish bin in the kitchen would also help to keep the place tidy especially when eating in apt, and maybe a dish cloth-might make the job for the cleaning staff a little simpler - just suggestions!!

Very good organization, very good reception's staff, they answered many questions in a clear way, they also helped me looking for a restaurant phone number on internet! Cleaned room, fully equiped kitchen, working fridge, enought space in the room. They cleaned and changed towels many time during the 9 days, also the day before I left. Friendly desk staff

Excellent location close to all facilities, restaraunts, bars and 10 mins walk to town centre.Taxi ranks outside front doors and bus teminus was 3 minute walk.

Although pool area was a good one, the hotel did not enforce their own no reservation of sunbeds policy which was displayed in reception area. This lead to mass towel reservations from 08:00hrs every morning.

near beach just 10 minutes walk to bars restaurants. pool perfect for children

apartments not cleaned very well